About Me
I have almost 15 years of experience in customer service. I have taken different roles and assumed various positions - a CS rep, sales rep, quality analyst, publishing services associate, and sales trainer.
Here the skills I acquired along the way:
• Business email correspondence
• Call handling Inbound and Outbound
• Order processing
• Database/Application management SalesForce
• Microsoft Office proficiency Word, Excel, PowerPoint
• Classroom presentation and facilitation
• Training content and material creation
• Classroom management
• Data entry
• Project management
• Book Lay-out using Word
• Content Writing
• Call quality analysis
• Transcription
I am hoping that through different platforms I could expand my reach in helping others and learn more new skills in return.
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$3/hr
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