Melissa Dcosta
Mumbai, India
Customer Support Specialist | Banking & Client Handling
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Local Time - 05:51 AM
About Me
I am a Customer Support professional with over 8 years of experience in banking operations and direct client handling. I have worked extensively in customer onboarding, email based and system based query resolution, escalation handling, and proactive account reviews in regulated and process driven environments.
My experience includes supporting KYC/AML documentation, transaction verification, and compliance sensitive customer communication while maintaining high service standards. I am comfortable working with CRM systems, understanding workflows quickly, and communicating clearly and patiently with customers.
I am available for freelance or contract based customer support roles, with consistent availability and a strong focus on accuracy, reliability, and customer satisfaction.
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$5/hr
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