Md Jahan

Hello, This is MD Jahan With the growing impersonal business interactions in contemporary times, personal touch makes it all stand out. I help brands recognise the importance of meaningful interactions with their customers and clients using state of the art technologies that include Chat Bots, AI, Omni Channel Support & CRM tools among many others.

I play a major role in guiding brands to discover their own unique strategies to approach Customer Experience . Every brand is unique and so is every customer.

Customer Journey is a sensitive matter and requires diligent effort, proactive brainstorming and mentoring. Brands must understand the balance between automation and human touch among other things.

I’ve spent the last decade creating a vast array of brands operating in the US, UK, Australia, Canada and Bangladesh. 5 years of extensive research and implementation in Sales & Marketing for the BPO industry has allowed me to gain a deep insight into how the system works.