About Me
Dear Hiring Manager,
I am currently a Hausa and English Speaking Agent and a front line service professional with Lumos Nigeria.
Building loyalty and increasing brand value with each interaction Phone/Email/Chat/In Person.
Establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer systems or other aspects of the customer experience, by daily reassuring and gaining customer trust in every interaction.
This will be done predominantly through calls Inbound & Outbound, E mails, Social media & other channels.
A high degree of flexibility to meet the daily workload at pre agreed SLAs for extended periods of high volumes.
Take sales calls and other additional departmental tasks.
Before this, I worked with The Outsource Company, the contact center for NCC, as a Team Leader and Supervisor where I escalated cases to various Service Providers via mail.
I currently work with Lumos Nigeria where we work shifts.
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$15/hr
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$ 0
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