Mayan Serrano
Lockwood, Sk Canada, Canada
VP for Customer Service Operations
-
Local Time - 05:15 PM
About Me
I am a seasoned client delivery and operations leader with over 20 years of experience helping organizations improve customer experience, streamline processes, and scale operations. I have led large cross functional teams, managed enterprise clients, and delivered transformation initiatives across multiple regions.
My strengths include:
• Customer success and retention strategy
• Operational process improvement
• Program and project leadership
• KPI development and performance management
• Executive level communication and stakeholder alignment
I bring both strategic thinking and hands on execution. Whether you need help building structure in your customer operations, refining workflows, preparing strategy documents, or improving client engagement frameworks — I can step in and deliver measurable impact.
I value clarity, accountability, and results.
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$30/hr
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