Mary Bolawole

My name is Mary Bolawole. I studied business administration in Ekiti state university. I currently work in accessbank contact center as a customer service. My duties are listed below
• Answering phones from customers professionally and responding to customer inquiries and complaints via chats and email.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high level management.
• Routing inbound calls to the appropriate resources.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.