Marvie Puzon
Angeles City, Philippines
Technical Support Representative/Team Lead
Local Time - 03:33 PM
About Me
I have more than 17 years of experience in technical support, troubleshooting, and service operations, with a strong record of solving complex issues and improving support processes.
In my previous roles, I handled escalations, guided support teams, and worked across voice, chat, and email channels. I created SOPs and knowledge base articles that reduced repeat issues and helped teams resolve problems faster. I have experience using and administering different CRM and ticketing systems and can adapt quickly to new tools.
I troubleshoot hardware, software, networks, and user account issues with a focus on clear communication and fast resolution. I also prepare client facing reports and coach team members to improve quality and response time.
I am ready to bring reliable technical support, strong problem solving, and steady performance to your team. I welcome the chance to discuss how I can contribute.
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$12/hr
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