Marlou Kong
Lahug, Philippines
Real Time Analyst
Local Time - 12:02 PM
About Me
Hi, Im Marlou Kong, a 29 year old Real Time Analyst with a strong foundation in customer service, technical support, and subject matter expertise. With nearly five years of experience in the BPO industry, Ive developed a keen eye for data driven performance monitoring, real time decision making, and operational efficiency.
I bring with me 1 year of hands on customer service experience, 8 months in technical support, and nearly 3 years as a Subject Matter Expert—a journey that’s shaped my ability to lead, communicate with empathy, and think critically under pressure. Im passionate about using analytics and process insights to solve problems and improve team outcomes.
Always eager to learn and grow, I thrive in dynamic environments where I can combine my technical skills and people first mindset to make a meaningful impact.
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