Mark Recto

Over 10 years of experience as an IT Support Professional with a strong background in providing technical support, managing configurations, and resolving issues across diverse IT environments in Australia, New Zealand, and the Philippines.

24/7 Support Expertise: Skilled in IT Service Desk role for LIFE SCIENCE to assist Professionals in Pharmaceutical applications, Service requests, and remote troubleshooting.

Strong background in creating incident knowledge databases and documentation, supporting continuous improvement and knowledge sharing within teams

Proficient in First Line Support and Troubleshooting for online portals, networks, Software deployments, and applications, with expertise in remote support tools, including TeamViewer, Bomgar, ConnectWise Control, AnyDesk, and ConnectWise University.

Skilled in System Configuration and Documentation, managing front end to back end setups, and maintaining accurate system documentation to support smooth operations and compliance.