I worked as a Customer Service Representative in the BPO Industry for a little over 4 years. I also have almost 2 years of Shopify / Homebased experience and as a virtual assistant/Customer Service and after 6 months of hard work I was promoted to a Manager. With that being said, I am confident that my experiences have honed and equipped me with the necessary skills I will be needing in order to perform and excel here.
I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness.
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