Maryna

Smila, Ukraine

4 years ago

Virtual Assistant

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Local Time - 06:58 AM

Current Availability

Part-time : 10-30 hrs/week

About Me

Extremely motivated to constantly learn and develop my skills. Determined to improve every day as a professional.

SKILLS
- Exceptional communication and networking skills
- Successful working in a team environment, as well as independently
- The ability to follow instructions and deliver quality results in time
- The ability to learn quickly
- Accurate and attentive to details

WORK EXPERIENCE
Teleperformance project Kiwi.com, Customer Support Service

- Answered incoming calls and responded to customer's emails
- Managed and solved customer complaints
- Provided product and service information to customers
- Researched required information using available resources
- Documented all call information according to standard operating procedures
- Identified and escalated issues to supervisors

LANGUAGES
- English Upper Intermediate
- Chinese Intermediate
- Russian Fluent
- Ukrainian Mother Tongue