Mariejoy Duque

My name is Mariejoy Duque. I have worked as a Customer Service Representative for the last 5 years.
As an Associate at WNS Global Services from July 2017 January 2022, I gained valuable experience in handling customer inquiries and complaints while collaborating with team members to achieve targets and goals. Additionally, I assisted in training new hires on company processes and procedures, which allowed me to develop strong communication, problem solving, and time management skills. My outstanding work was recognized through successful performance metrics. As a Customer Expert at Probe CX from April 2022 March 2023, I demonstrated exceptional communication and problem solving skills to resolve customer issues while collaborating with cross functional teams to improve customer experience and satisfaction. Utilizing various tools and technologies allowed me to analyze data for continuous improvement of performance metrics such as response time, quality scores, and customer feedback rat