Maria Rife

I am an experienced customer support professional with over three years of background in the BPO industry, specializing in handling inbound and outbound calls, managing service tickets, and resolving complex customer concerns. I’ve worked as a Tier II Customer Service Representative and a Records Retrieval Specialist, where I developed strong skills in communication, problem solving, attention to detail, and documentation. I am highly proficient in using CRM systems to track client interactions, monitor case progress, and ensure timely follow ups. My ability to stay calm under pressure, actively listen, and deliver accurate information has consistently helped improve customer satisfaction and support team efficiency. I’m also flexible with work schedules, including night and weekend shifts, and capable of working independently or as part of a team in fast paced environments. With a solid foundation in customer service, administrative support, and process coordination, I am confident in