Marianne Naz

Are you looking for a flexible freelancer to take off some of your burden so you can focus on the important aspects of your business? If your answer is Yes, then we should talk.
I'm Marianne, an experienced Call Center Agent in the BPO industry for 6 years. From being an agent, I've already dealt with different types of customers whether they're happy, frustrated, anxious, mad etc. It's not easy, but my willingness to help leads me to resolving their problems because I'm also a customer myself.
Hardwork and passion for quality pushed me up the ladder and got me promoted as a Subject Matter Expert, then to a Shift Manager and now as a Team Leader. I've assisted agents, coached and shared the knowledge that I learned.
Throughout the years as an agent to becoming a Team lead, I have honed different skills such as patience, attention to detail, empathy, multitasking, punctuality, active listening, decision making, time management, leadership and quality customer service.