Mariam Zafar

I have been in the Customer Service industry since[removed]I have worked as a customer service specialist for several incredible BPO companies
I have experienced working as a level 1 Technical Support Agent, Customer Support and Customer Retention via phone, live-chat and email. I was also a Team Leader in a call center and I used to help other customer service representatives identify their areas for opportunities and set goals to improve their work performance. I started freelancing on Odesk in 2013 in which I have completed several projects from customer service, analyzing call quality assurance, data encoding, research, and credit repair processing.

Over the years, I have learned to care for other's needs, to be diligent in learning new things, and learned to manage my time and priorities in order to be successful in my goals.

I believe in continuous learning and development. I am looking forward to become a Master in Customer Service and Admin work and as well as to acquire new skills by working with other professionals and/or businesses. Quality is very important to me. I always make sure I understand what I am expected to do to make every project I work on a success. less