Mangaliso Kali

Strong background in IT support and a passion for providing exceptional customer service, I believe I would be a valuable asset to your team. I have outstanding customer service skills, experience with desktop operating systems including Microsoft and Mac OS, Microsoft 365 Platform and Azure knowledge.I have strong documentation skills emphasising attention to detail, Proven analytical and problem solving abilities. Steadfast ability to work independently, yet able to work effectively as part of a team. Confident with working under limited time constraints and pressure situations. In my previous role as a Snr Tech Support Officer, I was responsible for remotely resolving technical issues for both internal staff and external clients, end User training, Virus Detection, Removal & Prevention, System Upgrades & Optimization, Technical & User Documentation. Adherence to SLA for internal/external customers, Ensure compliance of calls logged against the call logging process.