Manas Khera
, India
SENIOR SYSTEMS ENGINEER
-
Local Time - 09:10 AM
About Me
Incident management specialist and SPOC for Client related network and operation issues.
Responsible for reporting, escalating, documenting and troubleshooting issues impacting the use of the network.
Monitor all of client Network using a variety of monitoring platforms including: Intermapper, Tidal Managed File Transfer, New Relic, Tumbleweed, AWS Amazon Web Services, Splunk.
Escalation point for Tier 1, and Tier 2 agents on all issues.
I have a good understanding and experience of incident management tool Service Now.
Good experience of Linux infrastructure supporting, maintaining servers or other computer systems, planning and responding to service outages and other problems for the client infrastructure.
Monitors live transactions processing through the network to determine if there is any financial impact BLAST
Roles and Responsibilities:
Currently working in the Network Operation Centre and Incident Management Team.
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$1/hr
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