Miss. Manal Essa

January[removed]November 2006 Secretary & Marketing Organizer Zoom newspaper

November 2006 – Present Manager of. of Periodicals, Books, supplies and Restoration sectors[removed]Alex Centre for Multimedia & Libraries ACML – EGYPT.

• Help a customer decide what product or service would be suitable for their needs printed, online or DVD Periodicals e books – e learning – Restoration tools – Librian Furniture.
• Communicate verbally and in writing to answer inquiries and provide information.
• Handling general questions and also understand the customer’s problems and resolve complaint.
• Interface with other internal departments to resolve customer’s problems.
• Follow up on customer inquires not immediately resolved.
• Opening new contracts with the new customers.
• Issuing invoices and statements.
• Open an account with the required documents and papers.
• Serving clients and provide with their daily execution.
• Providing users with appropriate support and advice.
• Managing cri