Majben Malan
Quezon City, Philippines
Remote Customer Care Representative, Freelance Customer Support
Local Time - 05:12 PM
About Me
I’m a dedicated and results driven Customer Support Professional with 10 years of experience in the BPO industry. Over the years, I’ve supported major telecommunications accounts, providing expert assistance via voice, email, and chat. My background includes both technical support and billing services, helping customers with modem and TV troubleshooting, plan upgrades, billing concerns, and upselling relevant services. I’ve worked with clients like AT&T and Comcast, where I handled complex customer issues, explained charges, resolved service interruptions, and provided step by step technical solutions. Im highly skilled in de escalation, CRM tools like Zendesk and Salesforce, and maintaining a professional, customer first approach across all channels.
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$5/hr
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