I worked for BPO companies since 2006 and handled different type of accounts where diversity of skills is highly needed. Worked for clients based in the US, UK and Australia. Handled sales, billing, customer service and retention via phone calls, email and chat both for consumers and business.
I was a Live Chat supervisor for an Australian Client prior to deciding to switch from office to home based jobs. Managed the team, provide coaching on how they can improve while making sure that customer service is not at risk. I also take escalation chats if necessary.
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