Madelin Trelles
Montevideo, Uruguay, Eastern Republic of Uruguay
Customer Service
Local Time - 10:29 AM
About Me
Hello,
I’m a dependable customer support professional with experience handling live chat conversations, answering order and policy questions, and escalating complex issues with clear internal notes and proper tagging.
I’m comfortable working inside chat dashboards similar to Zendesk Chat, Intercom style systems, and other live support tools. I follow knowledge bases closely to ensure accurate, consistent answers, and I’m used to tagging and documenting conversations so trends and recurring issues can be reviewed later.
I understand the importance of your two key metrics:
First response time under one minute
Accuracy and quality control, with transcripts reviewed weekly
I work fast without sacrificing precision, especially during high traffic moments.
Time zone: Uruguay GMT 3.
I’m available for extended coverage and have experience working evenings, weekends, and overnight style shifts, maintaining focus and response speed during low supervision hours.
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$6/hr
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