Maaz Chohan
Cheras, Malaysia
Operations Leader
Local Time - 07:33 PM
About Me
A customer service and operations professional with around 8 years of experience managing teams, driving operational performance, and ensuring strong customer experience delivery. Over the years, I’ve worked extensively on areas such as SLA management, people leadership, process improvement, queue management, and stakeholder communication in fast paced environments.
One of my strengths is balancing operational efficiency with team support — ensuring targets are met while also maintaining a positive and productive work culture. I’m comfortable handling high pressure situations, analyzing performance metrics, and implementing action plans to improve results.
At this stage, I’m also looking for side work opportunities where I can utilize my experience beyond my primary role. I’m particularly interested in projects related to operations support, customer success, team coordination, reporting, quality management, or virtual assistance.
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$200/hr
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