Maan Thapa

With over 15 years of experience in Customer Service, Customer Support, and Customer Success I am excited to submit my application for this position. My expertise in managing SaaS products, and also passion for stockmarket combined with a passion for fostering client relationships, makes me an ideal candidate for this role.Why I’m a Great Fit:Over the years, I have honed my skills working with SaaS based B2B products, helping clients onboard, adopt, and maximize the value of the software. I specialise in providing strategic guidance to improve product utilization, which in turn drives retention and renewals.Customer Centric Approach: I believe that the core of customer success lies in understanding client needs and delivering tailored solutions. I have consistently ensured that clients achieve their desired outcomes while keeping satisfaction and loyalty high.Leadership and Problem Solving: In previous roles, I have led teams, optimized processes, and handled high pressure situations