Dedicated professional with experience providing accurate audit and reports, analyzing data and identifying action plans. Possess presentation and training skills. Able to establish rapport and build a good relationship with co-workers. I have worked in Concentrix for 4 years and I learned a lot from it. As a quality analyst, I assessed newly hired associates during their training and monitored associates’ performance and progress through data mining. I submitted reports and identified action plans for the team and helped associates to improve their call handling skill and product knowledge. I also assisted customers with questions and complaints via phone and make sure to provide good customer service and first call resolution.
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