About Me
I’m a professional in the Customer Support Service Care field for about 2 years now, working as a Customer Support Specialist. I’ve gained a good amount of experience working with platforms for ticket triage/management such as Zendesk, CRM platform as Salesforce and Project/Ticket escalation such as Jira. Also, I was able to develop my skills in different sectors: Hospitality, SaaS, E commerce, and most recently Fintech/BaaS. I leveraged my attributes in multichannel dynamics, delivering a great service through email, live chat and phone calls.
I have personal and professional experience in Google Docs, MS Office and internal communication in Slack.
Knowledge in languages: Native Portuguese, Advanced English and Intermediate Spanish.
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$6/hr
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