Lucy Nduiga
Githurai, Kenya
Bilingual Live Chat & Help Desk Specialist | EAT Night Shifts
Local Time - 01:56 PM
About Me
Bilingual Customer Support Specialist with 2+ years in live chat, help desk, and technical troubleshooting for US clients.
I handle midnight EAT escalations while your US team sleeps. 98% CSAT across 1000+ tickets. I fix it first reply.
Specialties:
Live chat support for SaaS & e commerce — Zendesk, Intercom, Gorgias
English Swahili translation for audio, video & documents
Technical troubleshooting — passwords, billing, order issues, bugs
70+ WPM, 98% accuracy transcription
Tools: Zendesk, Freshdesk, Slack, G Suite, CRM systems. I learn new tools in hours.
Availability: Full time, 30+ hrs/week. I overlap with US business hours and cover EAT night shifts 9pm 6am for real time coverage.
You need someone reliable who shows up, solves problems fast, and keeps your customers happy. That’s what I do.
Let’s talk about your support needs.
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$12/hr
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