Marry Lourhyn Gernade

I am a graduate of Bachelor of Science in Information Technology, and I bring with me nearly five years 4 years and 11 months of solid BPO experience, primarily focused on US and Canadian telecommunications accounts. Throughout my career, I have handled a wide range of roles including billing support, technical assistance, customer retention, and sales. This combination has equipped me with both strong technical know how and excellent customer service skills.

What sets me apart from other applicants is my adaptability and my ability to understand and resolve complex customer concerns while also contributing to business goals like retention and revenue. My IT background allows me to approach technical issues with deeper understanding, while my BPO experience has strengthened my communication, problem solving, and conflict resolution skills in fast paced environments.

I believe my unique blend of technical education and real world customer service experience gives me the versatility