Lorrana Carvalho
, New Zealand
Customer Support & Technical Support Specialist | SaaS • Zendesk
Local Time - 06:03 AM
About Me
Customer Support and Technical Support Specialist with 3+ years of experience delivering high volume multi channel support in fast paced remote environments. Skilled in troubleshooting technical and operational issues across SaaS platforms, CRM and ticketing systems, Microsoft 365, and networking environments TCP/IP, VPN, DNS. Experienced with Zendesk, Intercom, remote support, and workflow optimization, with a strong focus on customer experience, efficiency, and problem solving. Recognized for clear communication, adaptability, and leveraging AI tools to improve response quality and operational performance.
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$50/hr
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