Loremar Estella

Hello there! As a 25 year old with four years of experience as an ecommerce customer service representative, I have gained a wealth of knowledge and skills in this field. During my time in this role, I have been responsible for handling customer inquiries, resolving complaints, processing orders, and managing returns and exchanges.

One of my biggest strengths is my ability to communicate effectively with customers. I am skilled at understanding their needs and providing them with accurate and timely information to help them make informed purchasing decisions. I am also adept at diffusing difficult situations and turning negative experiences into positive ones.

In addition to my customer service skills, I am proficient in using a variety of software and systems to manage orders and track inventory. I am comfortable working in a fast paced environment and am able to manage multiple tasks simultaneously.

Another area where I excel is in building strong relationships with my colleagues