Laura Jimenez
Bogota, Colombia
Customer service representative/ Translator
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Local Time - 04:50 AM
About Me
Bilingual professional with over 6 years of Customer service Management & Training Experience. I worked for AT&T, Cricket and Copa Airlines where I was responsible for overseeing the customer service department and personnel management on operational standards to ensure the highest quality of service. Within my experience as a Trainer I was in charge of equipping staff with the practical skills and knowledge to carry out assigned tasks. I am a decisive action-orientated person who has successfully built productive customer-focused teams and am fully committed to achieving outstanding customer service standards.
My passion and commitment have always helped me to succeed in my career, I started as a customer service representative and grew to better positions where I earned great experience in the customer service business, and developed many skills like persistence, high tolerance to frustration and leadership.
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