Lace Punzal

I am a graduate of Electronics and Communications Engineering and soon become a Network Engineer. I have worked for AT&T and Apple and also supported large enterprise during my tenure with AT&T.
I have a sound knowledge with routers and switching systems and experience with VPN connections. I can do first hand troubleshooting and network design, monitoring including analysis. I also have a keen understanding with iOS devices settings and configurations.
I am familiar and experienced with tools like ATT One Ticketing System, Unified Desktop, F Secure, Poderosa, Screenshare, Zendesk and iOS.
With all my technical abilities, I am also a customer service specialist. I was a senior advisor for a customer service account and can handle customers well and efficiently, even going the extra mile.
I would love to be a part of a great team that will enable me to use my strong organizational skills, educational and work background, and ability to work well with people.