Kwenzekile Ngidi

My name is Kwenzekile Ngidi, an information technology student for 2015, Berea Technical College. I am a passionate content moderator with four years of experience in the social media and customer service industries. I have a proven track record of efficiently handling high volume interactions, maintaining a positive customer experience and quickly identifying and resolving issues. In my experience as a customer support specialist in online community engagement I provided insights on market trends for tooling improvement and enhanced end user satisfaction levels. I am an expert in supporting multiple languages in the trust and safety environment especially in English and IsiZulu Zulu languages. I am also proficient in Sotho, Tswana, Xhosa and conversational Swahili I am a self starter with a strong entrepreneurial attitude combined with proficiency in Content Moderation social media, Leadership, Quality Management, Project management, DevOps, Machine learning, data analysis and IT