Kirti Mittal

Customer service has always been the heart of my professional journey. Whether I was helping a guest in a five star hotel, guiding corporate clients through a complex process, or assisting patients in a remote telehealth system, one thing remained constant — my commitment to ensuring that every customer felt heard, valued, and supported.

From the beginning of my career, I have understood that customer service is not just about answering queries or resolving complaints; it is about creating memorable experiences, building trust, and cultivating long term relationships. This philosophy has guided me in every role I have taken on, across industries as diverse as hospitality, retail, healthcare, and sales.

Early Foundation in Hospitality
My journey started in the hospitality industry, where I trained at The Piccadilly Hotel and later worked at The Oberoi Hotels & Resorts. Hospitality taught me the most important foundation of customer service: attention to detail. In hotels, even the sma