About Me
Customer support engineer with 6+ years of experience in providing operational /functional support for SaaS products comprising Retail, Hospitality, Edutech Businesses. With 5+ years of proven excellence in Team and people management and contributing to Customer success. With experience in ERP SaaS support, team leadership, and data driven service optimization, I bring a global perspective and a passion for delivering exceptional customer experiences. My background in handling U.S. based clients, along with certifications in Customer Success Management and Microsoft Data Analysis, equips me to thrive in a remote first, high performance environment.
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