Khaled Aboelnasr
, Egypt
Web Developer || IT Service Governance
Local Time - 02:57 PM
About Me
IT Service Governance @VOIS, driving ITSM strategy, process implementation, and service excellence aligned with ISO/IEC[removed]:2018. Skilled in SLA/KPI management, stakeholder engagement, and service improvement planning.
Former SMC Analyst with hands on experience in software and database support for the Ireland account. Leveraging a strong foundation in data analysis, I steer database management and supported for the Ireland account, ensuring robust technical solutions.
Previously championing as a Performance Manager, we cultivated a culture of excellence, mentoring team members and aligning goals with organizational directives. Passionate about technical support, system administration, and web development WordPress/WooCommerce, my goal is to continuously enhance our operational efficacy and deliver peak performance.
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