I have worked in the ICT industry for more than 10 years and have performed many roles within the industry including but not limited to support, development and leadership. Working for some of the worlds largest ICT companies delivering ICT services to companies/clients of different sizes and industries, I have gained a vast amount of experience within the customer services industry delivering, managing and supporting IT infrastructure and services. Majority of the support provided was done remotely via email, web chat, telephone and connecting to users machines and/or servers to resolve incidents/issues. Other roles included website development, support and maintenance, business intelligence development, recruiting and training new staff.
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