About Me
Detail oriented IT Support Technician with 2+ years of experience in technical troubleshooting, ICT training, and user
support. Skilled in Python automation, cloud platforms Microsoft 365, Google Workspace, and digital literacy training.
Currently pursuing a Certificate in Technical Support Engineer Brigham Young University–Idaho as part of a Bachelor’s
Degree in Applied Science in Information Technology. Strong communicator with a proven record of reducing support
issues and improving system usability.
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