Angeles City, Philippines
Technical/Sales/Customer Support Specialist
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Local Time - 03:20 AM
About Me
As a technical support specialist at Exacot, I provide customer support and sales for VPN and security products and services. I help customers resolve VPN related issues, such as connectivity, speed, encryption, and compatibility, and also offer suitable solutions that meet their needs and expectations. I have received multiple recognition awards for my excellent customer service and sales performance.
Before joining Exacot, I worked as a training specialist at Sutherland, a global BPO company. I was responsible for training new hires, developing and delivering training materials, conducting mock calls and chats, and serving as a QA and attendance supervisor. I also acted as a temporary subject matter expert, sharing my extensive knowledge in various areas. I successfully trained over 100 new employees.
I have a BS in Information Technology from City College of Angeles, where I learned the fundamentals of IT, such as programming, networking, etc.
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