About Me
A motivated Information Technology professional with hands on experience in delivering technical support through phone, SMS, email, chat, and online platforms to resolve user issues quickly and efficiently. Skilled in troubleshooting and resolving technical problems, installing and configuring hardware and software, administering networks and databases, and documenting support cases to build useful knowledge bases. Trained through Generation Kenya’s Digital Customer Service program and Information Technology internships at ICT Authority and the Export Processing Zones Authority, with a strong focus on clear, empathetic communication and creating positive customer experiences while continuously growing in Information Technology and customer service roles.
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