About Me
Senior Technical Support Engineer L2 with 3+ years of experience in web hosting, Linux server administration, and customer support operations. Strong expertise in website troubleshooting, server issue resolution, database connectivity, and email support in high volume production environments.
Hands on experience with Linux/Unix systems, cPanel, WHM, and WordPress, including resolving plugin conflicts, theme misconfigurations, and performance issues. Proficient in analyzing Apache, MySQL, Exim, FTP, and SSH logs to perform root cause analysis and deliver permanent fixes while meeting SLA and first contact resolution targets.
Skilled in DNS management, domain configuration, SSL certificate installation, and email authentication protocols SPF, DKIM, DMARC. Experienced in IP blacklist removal, email deliverability troubleshooting, and maintaining server and account security. Strong understanding of TCP/IP networking, FTP, SSH, and Linux command line operations.
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$4/hr
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