Cavite, Philippines
Workforce Management Traffic Analyst
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Local Time - 01:50 PM
About Me
Responsible in managing and ensuring that service level agreements are met on every program. We also monitor critical business operations and performance indicators at an interval level such as current call volume, occupancy, schedule adherence, queue time and agent availability. We also analyze provided forecast data from planning team and compare it to actual data on a daily basis so we can adjust/optimize schedules to meet targets.
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