Kayla Mccree
Valencia, USA
Social Media Assistant | Customer Support Agent & Ghostwriter
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Local Time - 09:32 PM
About Me
Whether assisting customers or supporting causes, I enjoy connecting with people and making a positive impact.
With over 3 years of experience, customer service is a strength of mine. Ive proven myself adept at managing high volumes with skill and positivity. Im a quick learner when it comes to new systems and have an eye for spotting process improvements.
By applying my problem solving skills, I reduced resolution times by 20% from 2 minutes to 1.6 minutes per inquiry. My support ratings consistently surpass 95%, thanks to my patient and knowledgeable approach. I provide seamless assistance across channels like Zendesk, Salesforce, chat, and email.
Beyond the desk, community involvement is important to me. I am committed to going above and beyond to make each customer feel valued. I regularly volunteer at a local food bank, distributing donations to families in need. In my spare time, I enjoy photography, reading, and spending time in nature.
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$15/hr
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