About Me
Hi this is Kavana R, i have completed my diploma in computer science and engineering in the year of 2017 and I have total 4 years and 9 months experience in customer service non voice process. I have handled emails and chats received from the customers and resolve their problems or issues appropriately according to their needs. And I have handled the refund or INR processing issue of the customer. I have a experience in handling P1 cases as this is the priority 1 cases, which should be resolved first. As a quality analyst for non voice customer service I have 6 months of experience, as a quality analyst, I have audited the chats and the emails handled by the agents or associate and given the feedback and conducted the feedback session, daily update meeting and conducted monthly improvement session and generated the reports. I maintained the good environment and bonding with my colleagues and with my supervisors.
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