Kashif Ahmed

CURRICULUM VITAE

NAME: KASHIF AHMED
ADDRESS: 103, PILKHANA 2nd LANE, CONTACT No: 9535705218
HOWRAH [NORTH] -711101 9681073106
E-MAIL [removed] [removed]


HARD WIRED TO PROACTIVELY LEAD AND PERFORM AT THE HIGHEST LEVELS.NATURAL PROACTIVE LEADER AND PROVERBIAL “GO TO” PERSON WHO KNOWS WHAT NEEDS TO BE DONE AND TAKES ACTION.EXECUTIVE BUSINESS PROFESSIONAL THAT SWIFTLY ASSESSES AND IMPLEMENTS DECISION WITH SKILL AND CONFIDENCE.PROFICIENT IN MS OFFICE AND CUSTOM SOFTWARE APPLICATIONS. AVAILABLE FOR TRAVEL AND RELOCATION.



PROFESSIONAL EXPERIENCE
SUMMER INTERNSHIP WITH “HDFC LIFE” AS A MANAGEMENT TRAINEE
key role – To select right candidates and groom them.
To Push sales and calculation of financial assets and its allocation.

Worked with “WIPRO” IN THE HEWLETT PACKARD(HP) TECHNICAL NORTH AMERICAN PROCESS.

Joined as an “ASSOCIATE” on 24 nov 2012

Key role – Technical Support Associate. Handling live customers and troubleshooting and fixing issues relating to software and hardware on computer & determining the cause and making reports. Pushing sales and promoting brand.

Promoted as a Quality Analyst on 12 August 2013 through an internal promotion programme (commonly known as IPP) and worked till 4th June 2014.

Joined IBM on 11 June 2014 and worked till 1st August 2014 as a Technical support Associate.

Currectly working in “Mcafee India Software Pvt. Ltd. an Intel company” as a Quality Analyst. Contractor With KlausIT deputed on 21st July.

Key role - 1.To audit calls with an agreement with the Management on SLA.
2.Record feedback and To let the Business service rep know about his/her areas of improvements.
3.Bring in necessary changes to the process and constant update of Service desk core process
4.To check whether the BSR has incorporated Knowledge and competence and the User was able to comprehend to what the BSR was talking about.
5. To Attend Call calibrations
6.To check if the BSR has used the right telephone etiquettes, and followed appropriate procedures and has given a proper resolution for the Users request.
7. To ensure that the proper troubleshooting and resolution is provided to the Users and business partners.
8. To ensure the resolution provided is asap and the most effective.
9. To ensure the Chat was taken properly and email matched the Global standard of Business email etiquettes.











IT SKILLS

Advance knowledge of all operating system software starting from Windows XP,Vista,7 & 8. Knowledge in Microsoft office 2002-2013(word, excel, PowerPoint, outlook). Advance knowledge of Hardware and all its components. Experience in assembling and set up of computer. Advance skill in symptom recognition of any technical or Hardware failure on computers. Basic knowledge of programming. Trained in cloud computing and data back up.




ACADEMIC QUALIFICATIONS

Year Course Institution University REMARKS
2012 B.B.A (FINANCE) SCOTTISH CHURCH COLLEGE
Calcutta University 59.65%
2009 10 + 2 Howrah St.John’s High School, Kolkata I.S.C 84%
2007 10th Howrah St.John’s High School, Kolkata I.C.S.E 73%


Profile:

Backed by strong academic credentials: bachelor of Business Administration from Scottish church college targeting assignments possesses zeal to make a mark in the Industry and to further company’s objectives and goals within timelines.
Enriched with the ability to learn new concepts & technology within a short span of time. Conceptually strong with an innovative and analytical approach to the work with an eye for detail with a high degree of flexibility, creativity, resourcefulness, commitment and optimism.
Possess excellent communication and interpersonal traits with talent for problem solving through reasoned thought processes.

FATHER’S NAME : EHSAN AHMED

DATE OF BIRTH : 05-01-1991

GENDER : MALE

NATIONALITY : INDIAN

HEIGHT : 5 FT 6 INCH

WEIGHT : 60 KGS

LANGUAGES KNOWN : BRITISH ENGLISH, HINDI, BENGALI AND URDU