
About Me
Dedicated and detail oriented IT Support Engineer with 2 years of hands on experience in providing technical support, troubleshooting hardware and software issues, and maintaining IT infrastructure. Skilled in diagnosing and resolving network, system, and application problems to ensure minimal downtime and optimal performance. Experienced in supporting Windows environments, managing user accounts, configuring devices, and assisting end users both remotely and on site.
Proficient in ticketing systems, Active Directory management, basic networking TCP/IP, DNS, DHCP, and Microsoft 365 administration. Strong problem solving abilities combined with excellent communication skills to deliver efficient technical solutions and enhance user satisfaction. Committed to continuous learning and staying updated with emerging technologies to improve service delivery and system reliability
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