Karl Kado

• Dedicated MIS manager & Analyst with 10 ½ years of experience in a contact centre world. Consistently exceeds expectations, improvements to the bottom line and providing customer & information system support in a busy call centre environment for telesales inbound and outbound industry employers.
• Respected builder and leader of team work, consistency, accuracy, quality & quantity; an unwavering commitment to customer service, with the ability to build proactive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
• Customer Service Management & Sales Experience
AREAS OF EXPERTISE

• Customer Service Management
• Sales
• Reports Analysis
• Team Building and Training
• Front-End Supervision
• Order Fulfilment
• Leadership
• Data Processing Expert
• Customer Vetting for Credit Applicatin