About Me
I began my career as a Customer Service Representative, handling diverse calls spanning Prepaid, Postpaid, Payment Services, Channel, and Technical Support. Progressing to the role of Resolution Specialist, I provided support to new hires, facilitating their transition into their roles. Finally, as a Supervisor, I effectively managed teams, guiding them to surpass or meet KPIs.
In customer support, I excelled in email communication, addressing inquiries with professionalism and expertise. Ensuring timely and accurate responses, I aimed to exceed customer expectations through clear and concise communication.
Furthermore, I consistently supported fellow agents, offering practical assistance in training, issue resolution, and motivation. Prioritizing teamwork, I aimed to facilitate success, benefiting both individual agents and the organization as a whole.
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$7/hr
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