About Me
Results driven IT Project & Operations Manager with 8+ years of experience delivering high quality IT services, managing complex incidents, and driving process excellence across enterprise environments. I specialize in IT service delivery, incident & problem management, SLA governance, reporting, and stakeholder coordination.
I have successfully led Major Incident Management MIM, war room operations, onboarding/offboarding processes, change management improvements, and ITIL process implementations. I am highly skilled in working with cross functional teams, vendors, and senior stakeholders to ensure on time delivery, SLA compliance, and continuous service improvement.
What I can help you with:
IT Project & Program Coordination
Incident, Problem & Change Management ITIL
Service Delivery & Operations Management
SLA Monitoring, RCA & Post Incident Reviews
Process Implementation & SOP Documentation
Dashboard Creation, MIS & Executive Reporting Excel, PPT
Vendor & Stakeholder Manageme
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$54/hr
Total Earnings
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