About Me
I am a highly skilled IT and Cloud Support Engineer with over 7 years of experience in upper level IT support and systems administration, specializing in AWS, Microsoft Azure, Office 365, and Dynamics 365. I possess deep expertise in managing cloud services, with additional knowledge of crypto and blockchain technology. Renowned for resolving complex technical issues within stringent SLAs, I excel at providing customer focused support through chat, phone, and remote channels. My skills include cross platform support, ticketing system management, and maintaining meticulous documentation. I bring a proactive approach, strong problem solving abilities, and a commitment to delivering high quality service, ensuring seamless operations in both traditional IT and emerging technology environments.
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