Kalee Rawlings

Im a seasoned Customer Service and Virtual Assistance Professional with 5 years of experience delivering exceptional customer service and administrative support remotely. I possess exceptional communication and problem solving skills that consistently result in high customer satisfaction ratings.

My experience includes managing client inquiries via email, phone, chat, and social media, with a focus on active listening, conflict resolution, and de escalation techniques. As a virtual assistant, I excel at handling multiple tasks, scheduling appointments, managing calendars, conducting research, and data entry.

Im proficient in a range of software and tools, including Microsoft Office Suite, G Suite, CRMs, and helpdesk software such as Zendesk, Freshdesk, and Salesforce. My adaptability to new tools and technologies has enabled me to work with various customer support and virtual assistant platforms, delivering efficient and effective support.

Im a reliable team player, capable of w